COVID UPDATE: We Take State Issued Precautions & Follow the SOPs During Service.

FAQs

Can I trust your services?

Of course, you may put your faith in us because we provide expert house cleaning services and employ only professional cleaners. Each individual of our staff is trustworthy at every stage of our precise cleaning plans after passing proper training sessions. These are just a handful of the numerous reasons why JoJo Clean has earned the respect of its consumers in Melbourne.

From where I can get a quote?

At JoJo Clean website, you can directly go to the registration process to plan a cleaning with us, and your quotation will dynamically be updated as you submit information regarding your home and timetable.

Did you bring your own cleaning products?

Yes, we bring all the necessary cleaning supplies and carry those with us when we depart. We use the top-listed equipment and vacuum cleaners in the industry to guarantee that your property is sparkling when we leave.

How long does it take for the carpet to dry?

After 4-5 hours, your carpet will be moist and ready to dry, thanks to our innovative heat cleaning staff. However, if the carpets are very dirty and discolored, it may take a while longer to wash since more cleaning agents will be required.

Where should I contact you?

You can contact us via our website or by phone or email. JoJo Clean staff is available 24/7 to respond to any of your issues, queries, or requests. Please feel free to contact us. If you have a complaint, get in touch with us right away, and we will work with you to resolve the issue. We provide a satisfaction guarantee that we will honor.

Is it necessary to have my carpets cleaned regularly?

Carpets should be cleaned professionally after every 3 months, according to the manufacturers’ recommendations. However, it is entirely dependent on the volume of activity handled by the area in issue.

Will all of the stains be removed?

We guarantee you that each one of the stains will be removed from your property as our professional cleaning can undo some specific marks which are not easily removeable if done by other service providers. We’ve had extensive training in spots and mark removal, so we’ll be able to handle most issues.

What kind of services do you provide?

We provide a range of cleaning services, including weekly housekeeping, one-time cleanup, and move-in and move-out cleaning. We provide car, commercial and residential properties expert cleaning services at a very affordable rate.

How many staff will you send?

For End of Lease Cleaning, we send two cleaning professionals. For Carpet Cleaning, we send one expert to your house or workplace for efficient cleaning service. When you’re on a regular schedule, we’ll try to keep you with almost the same individual in the future also.

What happens if anything gets damaged during a service?

In each place we clean is handled with dignity at JoJo Clean. We try our best to replace anything that breaks through our regular service. Our domestic cleaning staff is self-insured, allowing the filing of complaints when necessary.

×

MENU

(08) 6383 7401 Book Now