Terms & Conditions

Last updated: March 20, 2023

Please read these Terms of Service carefully before using the www.jojoclean.com.au website.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Website Usage

To use the website, you must be 18 years or older or under the supervision of an adult. The use of the website for commercial purposes or as a third party on behalf of a user is not allowed unless it is explicitly told to us beforehand with the consent of the user. Any breach of these terms and conditions will lead to revocation of the order and other possible penalties.

The information posted on the website in terms of conditions is subjective to the person making them. Any views made by the customers are in no way the representation of the views of us. Certain features are only available if you register. Should you register then you are liable to provide information accurately to the best of your ability. If there are changes to that information, then you must make those changes immediately. Members are personally liable and responsible for the safekeeping of their accounts and passwords and are advised to not share them under any condition. Any illegal activity done under the username of a user would make that user personally liable for it. If you however are facing problems regarding some illegal activity via your account but that is not done by you then you may inform us.

General Terms of Service:

  1. The quotation provided via verbal communication covers estimated service charges only. It can vary from the final amount because these are moot service charges as the condition of the property is uninspected by our team.
  2. Base service amount can be changed by the inspection team at any time. You can ask our visiting supervisor to provide the justification on the increased charges.
  3. The visiting supervisor and team will assess the price of services provided by the company.
  4. Only the opted services by the customer will be the sole responsibility of our company. Anything which does not concern our provided service will not be entertained by JoJo Clean.
  5. JoJo Clean will be liable for any damaged household item, only if impaired during the service. Anything which is found damaged after the team has left from the cleaning job will not be entertained.
  6. Anything that is broken, or any used chemical that is unacceptable by the customer shall be informed beforehand. Once the job is done, JoJo Clean is not responsible for any damages or chemical allergies reported by the customer.
  7. Although we staunchly believe in the “customer is always right” statement. But we definitely care about our workers too. Anything that disrespects our workers in any way shall not be acceptable by JoJo Clean at all. We believe in taking well-care of our employees.
  8. Grouting and mold treatment is not included in end of lease cleaning. Please enquire with our sales team for pricing.

Callout Fee Terms:

  1. We don’t charge any amount if the job is worth more than $100 AUD.
  2. Customer will be liable to pay $35 AUD as a callout fee to us as specified above.

Pricing and Acceptance of Order

It is the right of us to refuse or cancel any order for any reason at any time. You may be asked for further information (not just limited to the phone number and the address) before we accept your order. (In terms of payment via credit or debit cards, we reserve the right to get further verification regarding identification, personal information, the residence, place of delivery and the ability for the user to make the payment by the user (like banking information). The inability or the lack of provision of such information may lead to us cancelling your order immediately. If there is doubt or suspicion regarding fraudulent activity and misuse of credit card or debit card to make a payment for the purchase of product will also lead to the possible cancellation of the order immediately.

It is our duty to provide the information posted on the website as accurately as possible. However, there might be errors, such as the product being mispriced. It will be our top priority to make the corrections as soon as possible. However, we reserve the right of refusal and cancelation of an order at any given time for which we may or may not inform you. We have the right to cancel or refuse delivery even if you have paid in case the product is mispriced or not shown correctly, we will compensate for the charged credit card price in case the order is cancelled or refused.

Delivery Method and Time

The estimated delivery time depends on the delivery address provided by the customer. If the order delivery is delayed, the customer should contact our customer service by live chat or email.

Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Intellectual Property Rights

All copyrights, trademarks, service marks belong to the corresponding owners/publishers and we are not related or associated to any of the said owners/publishers in any respect. All services offered on the website are offered by us, not the owners/publishers.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Victoria, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 15 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Collar Fee:

If any customer cancels the job while our workers are on site, then we are obliged to take collar fee of $59.99 from Him/Her as our legal hassle fee *

Contact Us

If you have any questions about our terms of service, please contact us:

By email: [email protected]

By visiting this page on our website: https://www.jojoclean.com.au/contact/



1300 417684